ResFil AI Privacy Policy
Effective August 20, 2026 · Last updated August 20, 2026
1. Introduction
Welcome to ResFil AI.
This Privacy Policy describes how ResFil AI (“ResFil,” “we,” “us,” or “our”) collects, uses, processes, stores, and discloses information in connection with our websites, software, applications, artificial intelligence services, communication tools, and related products and services (collectively, the “Services”).ResFil provides an AI-powered customer communication and business automation platform designed to help businesses manage customer communications, leads, calls, text messages, appointments, scheduling, follow-up activities, customer relationships, and related business operations.
Our Services may include AI-powered voice receptionists, AI chat and SMS communication, appointment scheduling, lead management, customer management, knowledge management, call processing, transcription, automated follow-up, customer reactivation, review-related workflows, analytics, dispatch-related functionality, integrations, and other business automation tools.
This Privacy Policy applies to information we process through the ResFil platform and our public-facing websites.
Businesses using ResFil may also maintain their own privacy policies governing their relationships with their customers. When you communicate with a business that uses ResFil, that business may separately be responsible for its own privacy practices and legal obligations.
2. Information We Collect
Depending on how you interact with ResFil, we may collect the following categories of information.
Account and Business Information
When a business or authorized user creates or manages a ResFil account, we may collect:
Name
Business name
Email address
Telephone number
Business address
Business website
Industry
Business operating information
Account credentials
User role and permissions
Team-member information
Service information
Service areas
Business hours
Scheduling and availability information
Customer and Lead Information
Businesses using ResFil may provide or generate information regarding their customers and prospective customers, including:
Names
Telephone numbers
Email addresses
Addresses
Customer inquiries
Lead information
Service requests
Appointment information
Communication history
Estimates or opportunity information
Customer status
Other information provided during customer interactions
Communications
When individuals communicate with ResFil or with a business using ResFil, we may process information associated with those communications.
This may include:
Telephone calls
SMS/text messages
Chat messages
Customer inquiries
Appointment requests
Customer support communications
Call metadata
Message metadata
Communication timestamps
Call recordings where enabled and legally permitted
Call transcripts
AI-generated summaries
AI-generated classifications or other communication-related information
Scheduling Information
ResFil may process scheduling-related information such as:
Requested services
Appointment dates and times
Availability
Appointment duration
Assigned team members or technicians
Appointment status
Service location
Rescheduling and cancellation information
Reminder and confirmation information
Payment Information
If payments are processed in connection with ResFil, payment information may be processed through third-party payment processors.ResFil may receive information concerning:
Subscription status
Transaction amount
Payment status
Billing history
Invoice information
Limited payment-related identifiers
We do not necessarily receive or store complete payment-card information when such information is processed directly by a payment processor.
Technical and Usage Information
When you use our website or platform, we may automatically collect certain technical information, including:
IP address
Browser type
Device type
Operating system
Pages or platform features accessed
Login activity
Session information
Error logs
Performance information
Usage information
Security-related information
We may use cookies and similar technologies where applicable.
3. How We Use Information
We may use information to:
Provide and operate the ResFil platform
Create and manage accounts
Authenticate users
Provide AI Voice Receptionist functionality
Provide AI Chat functionality
Provide AI SMS functionality
Respond to customer inquiries
Capture and manage leads
Schedule and manage appointments
Send appointment confirmations and reminders
Facilitate rescheduling and cancellations
Support customer follow-up
Support estimate or opportunity follow-up
Facilitate customer reactivation where enabled
Support no-show recovery workflows
Support review and reputation workflows
Facilitate business communication
Provide analytics and reporting
Maintain communication history
Provide call transcripts and summaries
Support dispatch and operational workflows
Integrate with authorized third-party services
Provide customer support
Maintain and improve platform reliability
Detect and prevent fraud, abuse, and security incidents
Enforce our Terms & Conditions
Comply with legal obligations
Protect ResFil, our customers, users, and others
We may also use aggregated or de-identified information for analytics, product improvement, research, and operational purposes where permitted by law.
4. Artificial Intelligence Processing
ResFil uses artificial intelligence and automated technologies to provide certain Services.
Depending on the features enabled by a business, AI systems may process customer communications and business information to:
Answer calls
Respond to questions
Conduct chat conversations
Respond to text messages
Identify requested services
Capture lead information
Provide approved business information
Assist with scheduling
Assist with appointment management
Summarize communications
Categorize conversations
Facilitate follow-up
Assist with other configured business workflows
AI-generated responses may not always be error-free.
Businesses using ResFil are responsible for configuring their accounts appropriately, maintaining accurate business information, and reviewing their use of automated functionality as appropriate for their operations.
5. Mobile Information and SMS Consent
ResFil takes the privacy of mobile information and text-messaging consent seriously.
Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for their independent marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with, sold to, rented to, or transferred to third parties or affiliates for their independent marketing or promotional purposes.
This restriction includes information concerning an individual’s consent to receive SMS or MMS communications.
Messaging consent is specific to the applicable sender and messaging program and is not treated as permission for unrelated third parties to market to the individual.
We may use service providers that process mobile information as necessary to provide and support the Services, such as telecommunications providers, messaging infrastructure providers, hosting providers, security providers, and other vendors acting on our or our customers’ behalf.
Such operational processing does not constitute permission for those providers to use SMS opt-in information for their own independent marketing or promotional purposes.
The categories of information sharing described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent for third-party marketing or promotional purposes.
6. SMS Communications
Businesses using ResFil may use the platform to communicate with customers through SMS or MMS.
Depending on the applicable business and the consumer’s consent, messages may include:
Responses to customer inquiries
Appointment confirmations
Appointment reminders
Scheduling information
Rescheduling communications
Cancellation information
Service updates
Technician or appointment-status information
Customer support communications
Estimate or quote follow-up
Review requests
No-show recovery
Customer reactivation
Other communications authorized by the recipient and permitted by applicable law
Consent requirements may differ depending on the nature of the communication.
Transactional or informational consent does not automatically constitute consent to receive unrelated marketing messages.
Where required, promotional or marketing SMS consent must be separately and appropriately obtained.
7. SMS Opt-Out
Recipients may opt out of applicable recurring SMS communications by replying:
STOPAfter a valid opt-out request is processed, the recipient will no longer receive applicable messages from that sender or messaging program unless the recipient subsequently provides appropriate consent to receive messages again.
Other supported opt-out keywords may include CANCEL, END, QUIT, UNSUBSCRIBE, or other keywords supported by the applicable telecommunications provider.
Replying HELP may be used to obtain assistance with the applicable messaging program.
8. Information Sharing and Service Providers
We may disclose information to service providers that assist us in operating ResFil.
These providers may support services such as:
Cloud hosting
Data storage
Telecommunications
Voice processing
SMS delivery
Email delivery
Payment processing
Analytics
Customer support
Security
Authentication
Calendar integrations
CRM integrations
Other infrastructure necessary to operate ResFilThese providers may process information only as appropriate for the services they provide and subject to applicable contractual and legal requirements.
As stated above, mobile information and text messaging opt-in data and consent are not shared with third parties or affiliates for their independent marketing or promotional purposes.
9. Business Transfers
If ResFil is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction where permitted by law.
Any such transaction remains subject to applicable legal requirements concerning personal information.
SMS consent should not be treated as freely transferable marketing permission where applicable consent requirements prohibit such transfer.
10. Legal Disclosures
We may disclose information where reasonably necessary to:
Comply with applicable law
Respond to lawful governmental requests
Respond to subpoenas, court orders, or legal processes
Enforce agreements
Investigate fraud or abuse
Protect the security of our Services
Protect the rights, safety, or property of ResFil, our customers, users, or others
11. Call Recording and Transcription
Certain ResFil features may allow businesses to record, transcribe, summarize, or analyze telephone calls.
Recording laws vary by jurisdiction.
Businesses using recording functionality are responsible for determining whether notice, consent, or other requirements apply to their particular use.ResFil may process call recordings, transcripts, summaries, and associated information to provide the requested Services.
The availability of recording functionality does not mean that every call made through ResFil is necessarily recorded.
12. Data Retention
We retain information for as long as reasonably necessary to:
Provide the Services
Maintain customer accounts
Fulfill contractual obligations
Maintain appropriate business records
Resolve disputes
Prevent fraud or abuse
Enforce agreements
Meet applicable legal requirements
Retention periods may vary depending on the type of information, customer configuration, contractual requirements, and applicable law.
13. Data Security
ResFil uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, destruction, loss, alteration, or disclosure.
However, no internet-based service, communications network, or information-storage system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and promptly notifying ResFil of suspected unauthorized account access.
14. Third-Party Integrations
ResFil may integrate with third-party products or services, including communications, calendar, CRM, payment, or other business platforms.
When a customer authorizes an integration, information may be exchanged with the applicable provider as necessary to provide the integration.
Third-party services may maintain their own privacy policies and terms, and ResFil is not responsible for independent privacy practices of third parties outside ResFil’s control.
15. Cookies and Similar Technologies
ResFil may use cookies, session technologies, local storage, and similar technologies to:
Authenticate users
Maintain sessions
Remember preferences
Protect accounts
Analyze website usage
Diagnose technical problems
Improve performance
Users may be able to control certain cookie functionality through their browser settings.
16. Children’s Privacy
ResFil is intended for businesses and business-related customer communications and is not designed as a service directed to children under
We do not knowingly solicit personal information directly from children under 13 through the ResFil platform.
If we learn that personal information has been collected from a child in circumstances prohibited by applicable law, we will take reasonable steps to address the information appropriately.
17. Privacy Rights
Depending on where you reside, applicable law may provide rights concerning your personal information, which may include rights to:
Request access
Request correction
Request deletion
Obtain information concerning certain processing activities
Opt out of certain uses or disclosures
Appeal certain privacy decisions where applicable
Not every right applies in every jurisdiction or circumstance.
Where ResFil processes information solely on behalf of a business customer, we may direct an individual to the applicable business to exercise certain rights.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When material changes are made, we may provide notice through our website, platform, email, or another reasonable method as appropriate.
The “Last Updated” date at the beginning of this Privacy Policy identifies the most recent revision.
19. Contact Us
Questions regarding this Privacy Policy or ResFil’s privacy practices may be directed to ResFil AI through the contact information below.
ResFil AI
5955 Alpha Rd, Ste 102 #5200, Dallas, TX 75240
Website: resfil.ai
Email: support@resfil.ai